Introduction

This guide will walk you through everything you need to know about setting up and managing your personal wallet in the STROOHM app. We'll cover the basics of the wallet system, different payment options, how to set up payment methods, and how to manage your funds. We'll also show you how to track your transactions.

The basics

The STROOHM Wallet system is designed to be a secure and efficient way to handle payments for EV charging. When you charge your vehicle, the payment flows from your wallet to the charge point owner's wallet. This system ensures transparent and reliable transactions for all parties involved.

Types of wallets

In the STROOHM app, there are two types of wallets available to users:

• Personal wallet: Your individual wallet for managing personal charging expenses. This wallet is fully under your control: you can add payment methods, make deposits, and manage withdrawals.
• Team wallet: If you're part of an organization, you might have access to a team wallet. This wallet is managed by your company (typically the fleet manager).

This separation ensures clear management of private versus company charging expenses.

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Note: if you are part of multiple organizations, you can have access to multiple team wallets.

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Payment options

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All actions described in this guide apply only to your personal wallet.

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To start a charge session with your personal wallet, you need to add funds. You can do this using three payment options:

1. Add a payment card: Funds are automatically transferred from your bank account to your personal wallet when needed. This is the most convenient option. Set it up once and use it for all future charging sessions.
2. Refill now: Manually top up your wallet once with a specific amount. This can be done with, for example, Apple Pay. This is the most manual method. You need to add new funds whenever your balance runs low.
3. Auto Refill: A semi-automatic method that tops up your wallet when the balance goes below 0 EUR. You can specify the refill amount and which bank account to use.

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Note: When you start a charge session, an amount will be reserved from your wallet. If you do not have enough funds for this reservation, you cannot start the charge session.

If you have added a payment card or set up Auto Refill, your wallet will top up automatically. Otherwise, you need to add funds manually before charging.

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