Introduction

In this guide, you will learn how to add and manage charge keys for your personal wallet. We'll cover different methods to pair charge keys, ordering new ones, and what to do if you lose a charge key.

Introduction

A convenient way to start a charge is using charge keys. You can order a charge key from STROOHM, or you can also just pair a different charge key, as long as it has an id number with 8, 14, 16 or 20 characters.

When you add a charge key to your STROOHM Wallet, it becomes an extension of your virtual STROOHM Wallet and therefore, you will pay via STROOHM.

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Note: If your personal wallet has a negative balance, you cannot start a charge session. With a payment method set up or auto refill, your wallet will automatically top up. Without one, you'll need to manually add funds before charging.

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Where to find your charge keys

  1. Under the navigation menu, select Me.
  2. Click on your Personal Wallet to access your wallet settings.
  3. Scroll down to Charge keys (RFID)
  4. Click on the + Charge key button

Here, you'll see charge keys linked to your personal wallet.

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Note: Charge keys linked to your company are stored in the company wallet. You may not be able to see the company wallet, depending on your role.

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How to order a charge key

  1. In the navigation menu, select Me.
  2. Click on your Personal Wallet.
  3. Scroll down to Charge keys (RFID).
  4. Click the + Charge key button.